We want you to be happy with your order. Here is how returns and refunds work.
Please note: custom-mixed (tinted) paints are made to order and cannot be exchanged or returned.
When you can request a return or refund
- You did not receive your order.
- The product is defective or was damaged during delivery.
- You received a different product than agreed (for example, the wrong brand or colour).
- The product is materially different from its description on our website.
- We have agreed a return with you directly.
Returns because of a change of mind are not accepted unless stated in this policy.
How to request a return
Contact us by LINE @topaints, phone 083-239-3626 or email topaints@togroups.com. We review every request case by case.
Condition of returned items
Please return products in the condition you received them, including any free items or accessories. We recommend taking photos of your order when it arrives.
Return shipping
Who pays for return shipping is agreed between you and us for each case.
Refunds
Once your return is approved, the refund is paid to your credit/debit card or to your bank account, whichever is appropriate.